COFINPRO
"Besser beraten"
ABOUT
A leading consulting firm for major German financial institutions, specializing in management, IT, and specialist consulting across banking, securities, and payment transactions
UX Promise
Leverage new technologies for sustainable growth and efficiency with decision-making methods for scalable, business goal and user need matching solutions
Solutions
2 whitelabel apps for 5 tenants
2 serviceplattforms for client & ordermanagement
1 service hub
My Role
My role
-
Conceptualizing modular and scalable platform solutions (B2B4C/B2B/B2C) with a focus on UX and human-centered design.
-
Developing service concepts to ensure seamless user experiences by effectively managing stakeholder involvement.
-
Evaluating product strategies, roadmaps, and digital transformation processes for both new and existing products/services.
-
Identifying success factors and validating solutions to align with user needs and business goals throughout the customer journey in payments and securities trading.
-
Leading user research, testing, workshops, journey mapping, and component library creation for web and app-based solutions.
How to implement strategic design with the company.
WHY
Banks face growing challenges from digitalization and rising customer expectations. To stay competitive, they must adapt business models, comply with regulations, and enhance digital customer experiences. With innovations like instant payments and digital currencies, transforming IT architectures and processes is essential.
WHAT
Cofinpro delivers tailored solutions for banks in credit, securities, and payments. They optimize processes, modernize IT, and develop digital platforms to enhance user experiences. With a focus on seamless interfaces and innovations like the digital euro and instant payments, they help banks meet customer and regulatory demands.
HOW
Cofinpro combines management, business, and tech consulting to optimize bank processes from system analysis to implementation. Using methodical approaches and advanced technologies, they improve user experience and integrate modern platforms and payment systems, delivering user-friendly services for both employees and customers.